.page-faq {
  --faq-line: rgba(154, 158, 166, .42);
  --faq-line-soft: rgba(154, 158, 166, .2);
  background: var(--paper);
  color: var(--ink);
}

.page-faq .crumb {
  padding-top: 18px;
}

/* ---------- 首屏框景 ---------- */
.page-faq .faq-hero {
  background: var(--ink);
  color: var(--paper);
  padding: clamp(20px, 3.4vw, 34px) 0 clamp(30px, 5vw, 54px);
  margin-top: 14px;
}

.page-faq .hero-grid {
  display: grid;
  gap: 24px;
}

.page-faq .hero-frame {
  position: relative;
  border: 1px solid rgba(154, 158, 166, .28);
  padding: clamp(20px, 4vw, 38px);
  background: linear-gradient(160deg, rgba(245, 240, 229, .04), rgba(13, 14, 17, 0) 62%);
}

.page-faq .hero-tick {
  position: absolute;
  width: 15px;
  height: 15px;
  border: 2px solid var(--gold);
}

.page-faq .hero-tick--tl { top: -1px; left: -1px; border-right: 0; border-bottom: 0; }
.page-faq .hero-tick--tr { top: -1px; right: -1px; border-left: 0; border-bottom: 0; }
.page-faq .hero-tick--bl { bottom: -1px; left: -1px; border-right: 0; border-top: 0; }
.page-faq .hero-tick--br { bottom: -1px; right: -1px; border-left: 0; border-top: 0; }

.page-faq .eyebrow {
  color: var(--gold-lt);
}

.page-faq .faq-hero h1 {
  font-family: var(--serif);
  font-size: clamp(27px, 5vw, 44px);
  line-height: 1.34;
  letter-spacing: .1em;
  margin: 14px 0 0;
  color: var(--paper);
}

.page-faq .hero-lede {
  margin: 16px 0 0;
  max-width: 46ch;
  font-size: 15px;
  line-height: 1.95;
  color: rgba(245, 240, 229, .78);
}

.page-faq .hero-jump {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  border-top: 1px solid var(--faq-line-soft);
}

.page-faq .hero-jump a {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 2px;
  border-bottom: 1px solid var(--faq-line-soft);
  color: var(--paper);
  text-decoration: none;
  font-size: 15px;
  letter-spacing: .04em;
  transition: color .16s var(--ease), padding-left .16s var(--ease);
}

.page-faq .hero-jump a .mono {
  color: var(--gold);
  font-size: 13px;
}

.page-faq .hero-jump a:hover,
.page-faq .hero-jump a:focus-visible {
  color: var(--gold-lt);
  padding-left: 10px;
}

.page-faq .hero-aside {
  border: 1px solid rgba(201, 162, 74, .38);
  background: var(--glass);
  padding: 20px 18px;
}

.page-faq .hero-aside-title {
  margin: 0;
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--gold);
}

.page-faq .hero-aside-big {
  margin: 8px 0 0;
  font-family: var(--mono);
  font-size: 27px;
  letter-spacing: .04em;
  color: var(--gold-lt);
}

.page-faq .hero-aside-note {
  margin: 10px 0 18px;
  font-size: 13px;
  line-height: 1.8;
  color: rgba(245, 240, 229, .68);
}

/* ---------- 高频步骤 ---------- */
.page-faq .faq-hot {
  padding: clamp(34px, 5vw, 58px) 0 clamp(10px, 2vw, 18px);
}

.page-faq .section-head h2 {
  font-family: var(--serif);
  font-size: clamp(22px, 3.4vw, 32px);
  letter-spacing: .08em;
  line-height: 1.4;
  margin: 10px 0 8px;
}

.page-faq .section-head p {
  margin: 0;
  font-size: 15px;
  line-height: 1.85;
  color: var(--graphite);
  max-width: 52ch;
}

.page-faq .hot-list {
  list-style: none;
  margin: 28px 0 0;
  padding: 0;
  border-top: 1px solid var(--faq-line);
}

.page-faq .hot-item {
  display: grid;
  gap: 16px;
  padding: 24px 0;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .hot-head {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 12px;
  align-items: start;
}

.page-faq .hot-num {
  font-size: 13px;
  color: var(--gold);
  padding-top: 4px;
  letter-spacing: .08em;
}

.page-faq .hot-item h3 {
  margin: 0;
  font-family: var(--serif);
  font-size: 18px;
  line-height: 1.55;
  letter-spacing: .04em;
  font-weight: 600;
}

/* ---------- 步骤列表 ---------- */
.page-faq .step-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .step-list > li {
  display: grid;
  grid-template-columns: 24px minmax(0, 1fr);
  gap: 10px;
  font-size: 15px;
  line-height: 1.8;
  color: var(--ink);
}

.page-faq .step-dot {
  width: 22px;
  height: 22px;
  margin-top: 3px;
  border-radius: 50%;
  border: 1px solid var(--gold);
  background: var(--paper-2);
  display: grid;
  place-items: center;
  font-size: 11px;
  color: var(--ink);
}

.page-faq .annot {
  margin: 14px 0 0;
  font-size: 13px;
  line-height: 1.8;
  color: var(--graphite);
  border-left: 2px solid var(--gold-lt);
  padding-left: 12px;
  max-width: 60ch;
}

.page-faq .annot a {
  color: var(--ink);
  text-decoration: underline;
  text-decoration-color: var(--gold);
  text-underline-offset: 3px;
}

/* ---------- 问答主体：书脊 + 条目 ---------- */
.page-faq .qa-wrap {
  padding: clamp(30px, 5vw, 52px) 0 clamp(36px, 6vw, 64px);
}

.page-faq .qa-shell {
  display: grid;
  gap: 26px;
}

.page-faq .faq-spine {
  min-width: 0;
}

.page-faq .spine-title {
  margin: 0 0 10px;
  font-size: 12px;
  letter-spacing: .14em;
  color: var(--graphite);
}

.page-faq .spine-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  gap: 8px;
  overflow-x: auto;
  scrollbar-width: thin;
  padding-bottom: 4px;
}

.page-faq .spine-list > li {
  flex: 0 0 auto;
}

.page-faq .spine-link {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 9px 14px 9px 12px;
  background: var(--paper-2);
  border-left: 2px solid var(--rule);
  color: var(--ink);
  text-decoration: none;
  font-size: 14px;
  letter-spacing: .04em;
  white-space: nowrap;
  transition: background .16s var(--ease), color .16s var(--ease), border-color .16s var(--ease);
}

.page-faq .spine-num {
  font-size: 11px;
  color: var(--graphite);
  transition: color .16s var(--ease);
}

.page-faq .spine-link:hover,
.page-faq .spine-link:focus-visible {
  background: var(--gold);
  border-left-color: var(--ink);
  color: var(--ink);
}

.page-faq .spine-link:hover .spine-num,
.page-faq .spine-link:focus-visible .spine-num {
  color: var(--ink);
}

.page-faq .spine-foot {
  margin: 14px 0 0;
  border-left: 2px solid var(--gold-lt);
  padding-left: 10px;
  font-size: 12px;
  color: var(--graphite);
}

.page-faq .qa-column {
  min-width: 0;
}

.page-faq .qa-group {
  margin-bottom: clamp(34px, 5vw, 54px);
  scroll-margin-top: 96px;
}

.page-faq .qa-group-head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  border-top: 1px solid var(--faq-line);
  padding-top: 14px;
  margin-bottom: 18px;
}

.page-faq .qa-group-head h2 {
  margin: 0;
  font-family: var(--serif);
  font-size: clamp(19px, 2.6vw, 25px);
  letter-spacing: .1em;
  font-weight: 600;
}

.page-faq .qa-group-count {
  margin-left: auto;
  font-size: 11px;
  letter-spacing: .08em;
  color: var(--graphite);
}

.page-faq .qa-figure {
  margin: 0 0 18px;
}

.page-faq .qa-figure .frame-media {
  border: 1px solid var(--faq-line);
  overflow: hidden;
  background: var(--paper-2);
}

.page-faq .qa-figure img,
.page-faq .rec-figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .qa-figure figcaption,
.page-faq .rec-figure figcaption {
  margin-top: 8px;
  font-size: 11px;
  letter-spacing: .06em;
  color: var(--graphite);
}

/* 档案条目 */
.page-faq .qa-item {
  background: var(--paper);
  border: 1px solid var(--faq-line);
  margin-bottom: 10px;
  clip-path: polygon(16px 0, 100% 0, 100% 100%, 0 100%, 0 16px);
  transition: background .16s var(--ease);
}

.page-faq .qa-item > summary {
  list-style: none;
  cursor: pointer;
  position: relative;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 15px 16px;
  font-size: 15px;
  line-height: 1.6;
}

.page-faq .qa-item > summary::-webkit-details-marker {
  display: none;
}

.page-faq .qa-item > summary::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  height: 2px;
  width: 100%;
  background: var(--gold);
  transform: scaleX(.38);
  transform-origin: left center;
  transition: transform .16s var(--ease);
}

.page-faq .qa-item > summary:hover::before,
.page-faq .qa-item > summary:focus-visible::before,
.page-faq .qa-item[open] > summary::before {
  transform: scaleX(1);
}

.page-faq .qa-item > summary:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 2px;
}

.page-faq .qa-item-title {
  flex: 1 1 auto;
  min-width: 0;
  color: var(--ink);
  font-weight: 500;
}

.page-faq .qa-item-code {
  flex: 0 0 auto;
  font-size: 11px;
  letter-spacing: .08em;
  color: var(--graphite);
}

.page-faq .qa-arrow {
  flex: 0 0 18px;
  width: 18px;
  height: 18px;
  position: relative;
}

.page-faq .qa-arrow::before,
.page-faq .qa-arrow::after {
  content: "";
  position: absolute;
  background: var(--gold);
  transition: transform .18s var(--ease);
}

.page-faq .qa-arrow::before {
  left: 0;
  top: 8px;
  width: 18px;
  height: 2px;
}

.page-faq .qa-arrow::after {
  left: 8px;
  top: 0;
  width: 2px;
  height: 18px;
}

.page-faq .qa-item[open] .qa-arrow::after {
  transform: scaleY(0);
}

.page-faq .qa-body {
  padding: 2px 16px 18px;
  animation: faq-reveal .2s var(--ease) both;
}

.page-faq .qa-body p {
  margin: 0 0 10px;
  font-size: 15px;
  line-height: 1.85;
}

.page-faq .qa-body p:last-child {
  margin-bottom: 0;
}

@keyframes faq-reveal {
  from { opacity: 0; transform: translateY(-4px); }
  to { opacity: 1; transform: translateY(0); }
}

/* 记录查询双栏 */
.page-faq .rec-split {
  display: grid;
  gap: 18px;
}

.page-faq .rec-figure {
  margin: 0;
  border: 1px solid var(--faq-line);
  background: var(--paper-2);
  padding: 12px;
}

.page-faq .rec-funnel {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
}

.page-faq .rec-funnel text {
  font-family: var(--sans);
  font-size: 11px;
  fill: var(--ink);
  letter-spacing: .02em;
}

/* ---------- 转接 ---------- */
.page-faq .faq-handover {
  background: var(--ink);
  color: var(--paper);
  padding: clamp(34px, 5vw, 58px) 0;
}

.page-faq .handover-card {
  display: grid;
  gap: 28px;
  border: 1px solid rgba(201, 162, 74, .34);
  padding: clamp(20px, 4vw, 36px);
  background: linear-gradient(180deg, rgba(245, 240, 229, .05), rgba(13, 14, 17, 0) 70%);
}

.page-faq .handover-lead h2 {
  font-family: var(--serif);
  font-size: clamp(21px, 3.4vw, 30px);
  letter-spacing: .09em;
  line-height: 1.42;
  margin: 10px 0 10px;
  color: var(--paper);
}

.page-faq .handover-intro {
  margin: 0 0 18px;
  font-size: 14px;
  line-height: 1.9;
  color: rgba(245, 240, 229, .72);
  max-width: 44ch;
}

.page-faq .handover-list {
  list-style: none;
  margin: 0 0 20px;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .handover-list > li {
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 10px;
  font-size: 14px;
  line-height: 1.8;
  color: rgba(245, 240, 229, .86);
  border-bottom: 1px solid var(--faq-line-soft);
  padding-bottom: 9px;
}

.page-faq .handover-list .mono {
  font-size: 11px;
  color: var(--gold);
  padding-top: 3px;
  letter-spacing: .08em;
}

.page-faq .handover-contact {
  border-top: 1px solid rgba(201, 162, 74, .28);
  padding-top: 20px;
}

.page-faq .handover-contact-title {
  margin: 0 0 12px;
  font-size: 12px;
  letter-spacing: .14em;
  color: var(--gold);
}

.page-faq .handover-dl {
  margin: 0;
  display: grid;
  gap: 12px;
}

.page-faq .handover-dl dt {
  font-size: 12px;
  letter-spacing: .08em;
  color: rgba(245, 240, 229, .55);
}

.page-faq .handover-dl dd {
  margin: 2px 0 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--paper);
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  overflow-wrap: anywhere;
}

.page-faq .handover-dl dd a {
  color: var(--gold-lt);
  text-decoration: none;
  border-bottom: 1px solid rgba(231, 206, 146, .4);
}

.page-faq .handover-dl dd a:hover,
.page-faq .handover-dl dd a:focus-visible {
  color: var(--paper);
}

.page-faq .handover-note {
  margin: 18px 0 0;
  font-size: 12px;
  line-height: 1.85;
  color: rgba(245, 240, 229, .6);
  border-left: 2px solid var(--gold-lt);
  padding-left: 12px;
}

.page-faq .handover-links {
  margin: 20px 0 0;
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.page-faq .copy-btn {
  font-size: 12px;
}

.page-faq .copy-btn:focus-visible,
.page-faq .btn:focus-visible,
.page-faq .spine-link:focus-visible,
.page-faq .hero-jump a:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 2px;
}

/* ---------- 响应式 ---------- */
@media (min-width: 720px) {
  .page-faq .hot-item {
    grid-template-columns: 200px minmax(0, 1fr);
    gap: 28px;
  }

  .page-faq .hot-head {
    display: block;
  }

  .page-faq .hot-num {
    display: block;
    padding: 0 0 6px;
  }

  .page-faq .rec-split {
    grid-template-columns: minmax(0, 1fr) 260px;
    align-items: start;
  }

  .page-faq .qa-figure--wide .frame-media {
    aspect-ratio: 2 / 1;
  }

  .page-faq .handover-card {
    grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr);
    gap: 40px;
  }

  .page-faq .handover-contact {
    border-top: 0;
    border-left: 1px solid rgba(201, 162, 74, .28);
    padding-top: 0;
    padding-left: 28px;
  }
}

@media (min-width: 900px) {
  .page-faq .hero-grid {
    grid-template-columns: minmax(0, 1fr) 262px;
    gap: 42px;
    align-items: start;
  }

  .page-faq .qa-shell {
    grid-template-columns: 194px minmax(0, 1fr);
    gap: 46px;
    align-items: start;
  }

  .page-faq .faq-spine {
    position: sticky;
    top: 108px;
    align-self: start;
  }

  .page-faq .spine-list {
    flex-direction: column;
    overflow: visible;
    gap: 4px;
  }

  .page-faq .spine-list > li {
    flex: 1 1 auto;
  }

  .page-faq .spine-link {
    padding: 11px 12px;
    background: transparent;
    border-left: 2px solid var(--rule);
    white-space: normal;
  }

  .page-faq .qa-group:first-child {
    margin-top: 0;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq *,
  .page-faq *::before,
  .page-faq *::after {
    animation-duration: .001ms !important;
    transition-duration: .001ms !important;
  }
}
<<<END>>>